Customer Support

we’re dedicated to empowering businesses in Rugby with the digital tools they need to succeed
Abstract digital network of glowing nodes and lines with padlock icons, symbolizing cybersecurity and secure data transmission.

Why Ongoing Support Matters

Think of ongoing digital support as essential maintenance for your business’s online engine. It’s not just about reacting when something goes wrong; it’s about proactive care that helps prevent issues, keeps your systems secure against the latest threats, and ensures your digital presence remains effective and up-to-date. Being on a support contract with Digital Rugby provides invaluable peace of mind. It means you have a dedicated partner focused on the health and performance of your digital investments, freeing you up to concentrate on running and growing your business here in Rugby. It’s a smart way to protect your technology and maximise its potential.

Our Support Process
Getting the Help You Need

To provide you with the most efficient and organised support, we use a dedicated online support environment. This system is designed to be your central hub for all support requests, ensuring nothing gets missed and that our team can address your needs quickly and effectively.

  • Instantly log and track your request from the moment you submit it.

  • Categorise issues accurately to get them to the right expert fast.

  • Keep all communication related to your request in one clear, accessible place.

  • Allow you to check the status and progress of your request whenever you need to.

  • Work towards timely resolutions, getting you back on track as soon as possible.

For the security and efficiency of our support process, all support queries must be submitted through this official support platform. We are unable to accept support tickets raised via email or voicemail. This ensures every request is formally logged and managed within our system.

Connect with Our Support Team

Ready to get the support you need for your Digital Rugby services? Our team is here to help via our dedicated online support environment.